Heavenly Vacation

You ask, we answer

We will answer you here the main questions about the Desire Riviera Maya Resort.

Desire Resort Insider

Customer Service

+49 30 34092963

Monday - Thursday
9:00 am - 6:00 pm (CET)

9:00 am - 3:30 pm (CET)

Saturday - Sunday closed

Temptation Cancun Resort

Temptation Cancun Resort

Questions about the Desire Resort

The most common questions that our customers have, we have answered here.
If you have questions whose answers you cannot find here, just give us a call, we are glad to be at your disposal.

Is the food at the snack bar included in the room rate?

Yes, all snacks, till the early morning hours are included in the room rates. But not only that, also all the food at the restaurants, buffets and gourmet meals are included. Find out everything that is included here.

Are gluten-free meals available at the Hotel?

Yes, there are gluten-free meals available. Please appreciate that a surcharge of 50.- USD per week is charged. For more information about the restaurants or special diets please contact us personally.

Is there internet in the Desire Hotel?

Computers with high speed internet service are available for a surcharge in the computer room in the lobby. Wireless service is available in many areas of the hotel at no extra charge, unfortunately not available in all rooms, especially in rooms that are located far away from the lobby which have some problems with the connection. However, if you move into the area of the lobby lounge, you will have a good Internet connection.

Late Check-out

If your flight back home goes late, you can reserve a late check-out for an additional fee. A prerequisite is that the Room is available. The normal check-in time is 15hrs, the check-out time is 11hrs. Please note: unused nights in case of late arrival or early departure will not be refunded.

Is there an airport shuttle available?

As a regular customer of Aphrodite Travel the airport transfer is always included. However, this applies only for the route between Cancun Airport - Desire Resort - Cancun Airport. A route change is not possible. This applies even if the airport transfer for Aphrodite Travel customers, has been included by a special offer.

Excluded from the rule is the special discount promotion "Crazy Sales", here the airport is not included (also Aphrodite Travel customers).

Room Preferences

If your desired room is available, we will gladly assign it to you. However, we cannot give you a guarantee. Please note that the resort cannot guarantee certain room numbers, floors or buildings; but we will do our best to accommodate your request. For more information about Room Preferences click here

Can you be naked everywhere at the hotel?

Unfortunately not, you will be asked to wear clothes in public areas that are not designated as a nudist area. This concerns in particular the restaurants. Even if the dress code is casual, men and women are asked to dress appropriately. Likewise, shoes must be worn in the restaurants. Wet clothes are not allowed. At night elegant dress is expected in the restaurants, including pants, shirts and shoes for men, sexy dresses or pantsuits for women.

Are there day or evening passes at the Desire Resort?

The Desire Resort wants to protect your privacy and intimacy, to ensure you have a great holiday. This means not only that there is a minimum stay (these are 4 respectively 7 nights over Christmas and New Year and for special price offers) but also that there is no day audience staying at the resort, but with only one exception. As guest of the Desire Resort you can visit the sister Hotel Desire Pearl Resort at an 11km distance, for this purpose you need a day pass. This day pass costs USD 150.- per day and couple and allows you for a day to take and try all the amenities which the Desire Pearl Resort has to offer.

Is sex allowed everywhere?

No, any form of sex is prohibited by the pool, the beach and the hotel's public areas. The Desire Resort has created the Couple Lounge and the Jacuzzi Lounge specifically for couples looking for erotic contacts to other couples or for couples who want to live out their fantasies, at these two places sex is allowed.

Are there condoms?

There are no condoms. If you need condoms, you can buy these in the shop. But it is best to bring your own from home.

We are a gay couple, can we visit the Desire Resort?

Unfortunately no, the Desire Resort & Spa Riviera Maya is only for heterosexual couples over 21 years.

What about with BI couples at the Desire Resort?

Bi Couples at Desire Resort is not a problem, but you should know that this refers more to bi women than to bi men. The acceptance of woman / woman is far higher than that of man / man. Therefore you will not see any sexual acts of bi men at the Desire Resort. If it happens, it happens behind closed doors. The Desire Resort provides an open-minded atmosphere for the fantasies of couples, should you be addressed and you want no bi contacts as a man, extend a simple No, thank you! Here the golden rule also applies, no means no!


You have further questions?

If you have further questions, please do not hesitate to call us, we are gladly at your disposal. We know the Desire Resort since the first hour and after more than 20 stays in the hotel you have found in us a competent partner, who can answer all your questions.

+49 30 340 92 963

  • Desire Riviera Maya Resort
  • Temptation Cancun Resort
  • Desire Pearl Resort